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Your privacy is important to us. It is Total Vision's policy to respect your privacy regarding any information we may collect from you across our website, https://www.yourtotalvision.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 January 2020.

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WE ARE OPEN DURING COVID-19

View Updated COVID Policy

COVID-19 Update:

Dear Patient,
We are pleased to announce that the California Department of Public Health has given us permission to resume full scope eye care, including preventative care and postponed exams.

At Total Vision Care, the health of our patients, doctors, and associates is our top priority. We are taking precautions to ensure the safety of our community.

Health and safety protocols we are taking:

  • All visits are by appointment to ensure social distancing. This includes picking up of glasses/contact lenses, adjustments on glasses, and ordering new products.
  • Patients are asked to arrive to their appointment alone and notify us from your vehicle once you arrive (a parent/guardian may accompany a minor and a family member/caretaker may assist a senior). Please call the office and someone will greet you at the door.
  • Prior to your entry a team member will take your temperature, provide you with hand sanitizer and ask you a series of questions regarding your health and possible COVID-19 exposure. Our team members are all subject to these same screening protocols.
  • All doctors, associates, and patients must wear masks.
  • Our team sterilizes all equipment and surfaces after every patient and disinfects all frames prior to placing them back on display.

What we ask of patients:

  • If you have any of the following symptoms, you must reschedule your appointment for a future date: Fever, fatigue, cough, shortness of breath, gastro-intestinal symptoms (diarrhea, vomiting, nausea, or stomach pains), recent loss of smell or taste.
  • Please bring a mask which must be worn in our facilities at all times.
  • Your patience in adhering to new safety protocols.
  • Please feel welcome to communicate any questions that you have to your Total Vision Care practice associates.

In addition, we will continue to monitor CDC, WHO, governmental, and optometric associations guidelines and make changes as appropriate to protect our the community. Thank you so much for your continued support of our practices. We appreciate your patience throughout this process and for trusting us with your eyecare needs.

Sincerely,
The Total Vision Care Family of Eyecare Professionals